FAQ
Are all items authentic?
Items are sourced from the Japanese secondary market and selected with care based on available product information, photographs and seller-provided details at the time of listing.
Where brand, model, origin or authenticity-related information is available, it is reflected in the product description.
Customers are encouraged to review all product images and details before purchase.
Are the items new?
Unless explicitly stated otherwise, items offered by JAPAN-ITEMS™ should be considered pre-owned, vintage, collectible, discontinued or otherwise previously owned.
Natural signs of age, prior use, patina or cosmetic wear may be present and form part of the object’s character.
Do items include original boxes or accessories?
Original boxes, certificates, manuals, accessories or packaging are included only when explicitly stated in the product description or shown as included in the listing.
As many objects are pre-owned, vintage or collectible, original packaging or accessories may not always be available.
Are the product images part of the description?
Yes. Product images form an important part of each item’s description.
Because many objects are pre-owned, vintage or collectible, customers should carefully review all images, visible condition, listed details and included accessories before placing an order.
Do you ship internationally?
Yes. Orders are shipped internationally from Japan to selected supported destinations.
Available shipping destinations are shown at checkout. Delivery times may vary depending on sourcing, destination, carrier handling and customs procedures.
How long does delivery take?
Delivery times may vary depending on item availability, sourcing time, domestic handling in Japan, international shipping, customs clearance and local carrier procedures.
Tracking information is provided once the shipment has been dispatched, where available.
Will I have to pay customs duties or import taxes?
Unless clearly stated otherwise at checkout, standard international shipping, applicable import duties, import taxes and standard customs charges are included in the final purchase price.
This means that, for eligible destinations, you should not be required to pay standard import duties or import taxes separately upon delivery.
If a carrier unexpectedly requests payment upon delivery, please contact us as soon as possible before making payment where reasonably possible.
What happens if an item is no longer available after I order?
Many objects offered by JAPAN-ITEMS™ are unique, limited-availability or sourced individually from Japan.
If an ordered item is no longer available, cannot be sourced or cannot be fulfilled, we will contact you as soon as reasonably possible.
You may choose a full refund or, where possible, approve an alternative comparable item proposed by JAPAN-ITEMS™.
No alternative item will be shipped without your express approval.
Can I cancel an order?
If you wish to cancel an order, please contact us as soon as possible.
Because many items are sourced individually from Japan, cancellation may not always be possible once sourcing, purchase, handling, packing or export processing has begun.
This does not affect any statutory withdrawal rights you may have after receiving the goods.
Can I return an item?
Customers may have a statutory right to withdraw from an online purchase within the period required by applicable law.
For customers in the European Union, this period is generally 14 days from the day the goods are received, unless a legal exception applies.
Please contact us before returning any item, as return instructions and the correct return address may differ from our registered company address.
Where should I send a return?
Please do not send any item back before receiving return instructions from JAPAN-ITEMS™.
Because returns may require specific customs handling or a specific return address, the return address may differ from our registered company address.
What if the item arrives damaged?
If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.
Please include your order number and clear photographs of the item, outer packaging, inner packaging and shipping label.
Keep all packaging materials until the case has been reviewed.
Are vintage electronics compatible with my country?
Not always.
For electronics, audio equipment, cameras and similar products, compatibility may depend on voltage, plug type, frequency, region code, batteries, media format, software, accessories, replacement parts or local safety rules.
Please review the product details carefully before purchase. If compatibility is important, contact us before placing an order.
Are prices final?
Unless clearly stated otherwise at checkout, the price shown at checkout is the final purchase price for the order and includes standard international shipping and applicable standard import duties, taxes and customs charges for eligible destinations.
Additional charges may apply only in exceptional cases, such as incorrect delivery information, refused delivery, failure to collect the parcel, address changes after shipment or other non-standard issues caused by customer action or inaction.
How can I contact JAPAN-ITEMS™?
For questions about products, orders, shipping, duties, taxes, returns or damaged items, please contact us at:
Please include your order number where applicable.
